CLEARLY PORTLAND'S FINEST
AUTO BODY & PAINT CENTER
Lents Body Shop, Inc.
Serving the Lents Neighborhood Since 1968
Got Dents? Go To Lents!
9038 S.E. Foster Road, Portland OR 97266 (503) 774-7497
21st Century Ins., AIG Insurance, Allstate Ins., AMCO Ins., American Bankers Ins., American Commerce Ins., American Family Ins., American National Ins., American Standard, Ameriprise Ins., AMEX Assurance, Austin Mutual Ins., California Casualty Ins., Coast Insurance, Coast National Ins., Country Companies, Dairyland Ins., Deerbrook Ins., Economy Ins., Electric Ins., Esurance, Farmers Ins., Financial Indemnity, Fidelity National Ins., Foremost Ins., Geico Ins., GMAC Ins., Grange Ins., Guide One Ins., Horace Mann Ins., IDS Insurance, Illinois National Ins., Kemper Ins., Liberty Mutual Ins., Met Life Ins, Metropolitan Ins., Mid-Century Ins., Mutual of Enumclaw, National General Ins., Nationwide, North Pacific Ins., Ohio Casualty Ins., Oregon Auto Ins., Oregon Mutual Ins., Pemco Ins., Progressive Ins., Safeco Ins., Sentinel Ins., Sentry Ins., State Farm Ins., Sublimity Ins., Teachers Ins., The Hartford, Travelers Ins., Unigard Ins., Unitrin Ins., USAA Insurance, Valley Ins., Victoria Ins., Voyager Ins., Wawanesa Ins., West American Ins., Western Protectors Ins., Western United Ins., Workman’s Ins., Zurich American Ins.
If your insurance company is not listed, please call us to review!!!
We accept Visa, MasterCard, Discovery, American Express, Debit Cards, as well as Insurance Checks, Cash, Certified or Cashier checks (personal check accepted with proper id and management approval).
Please ask our staff any questions regarding how your insurance company processes payments. Like all businesses, please note that LENTS BODY SHOP INC. requires full payment or direct insurance billing authorization once your vehicle is completed and returned to you.
To avoid delays, please inquire should there be any questions or concerns. Our shop personal is ready to assist you in any of these matters.
We will work closely with you to minimize your inconvenience & maximize your satisfaction. This is our promise and pledge to you.
NO, under ORS 746.275 you are not required to get more than one estimate. Obviously you may obtain second opinion estimates if you desire — but no one can demand that. Many insurance companies will either prepare their own staff generated estimates, or hire an independent adjusting firm should a second estimate be desired. Lents Body Shop Inc. will negotiate and finalize any repair costs on your behalf with the appropriate responsible party.
This is an “Oregon State Consumer Protection Law”. Remember this is YOUR VEHICLE, and YOU decide who you want to repair it – just as YOU DECIDE who your doctor or dentist will be. Carefully choose a repair shop, leave your vehicle there and notify your insurance agent.
However, you will need to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them. We will assist you with that issue.
Repair estimates will vary. A lower or cheaper estimate may not include necessary damage costs required to return your vehicle to pre-accident condition. It is your vehicle; make sure it’s repaired to your satisfaction by a reputable shop.
You have specific rights & obligations. Review your policy. Understand your rights.
Beware that a few insurance companies may attempt to “steer” you to one of their “preferred authorized shops”. Be careful. While many shops may or may not participate in some of these “authorized shop” insurance programs, unfortunately some shops may have cut “back door” deals with a few insurance companies who attempt to limit or cheapen the recommended factory repair procedures. Just tell your insurance company that you want Lents Body Shop inc. to repair your vehicle. Call us, and we will do the rest or for more information see www.oregonlaws.org/ors/746.280
Most cars today are built using unibody construction, meaning that the frame and body of the car have multiple parts welded together as one component. These parts may sometimes be repairable…. or if extensively damaged, may need portions of these parts replaced. Lents Body Shop Inc. has all of the specialized equipment needed for these repairs, and we are able to straighten or replace the damaged parts to meet factory-approved specifications.
There are many factors that need to be considered. For example: how extensive is the repair? Are the correct parts in stock locally – or will there be a delay because of any back ordered or shipping delays? Is there supplemental damage costs needing authorized on hidden damages found after the vehicle has been disassembled or torn down? Are there any insurance inspection delays slowing down the repair process? Remember – dry time is needed for primers, sealers, and paint finishes to cure. We do accelerate these times with our paint booth bake ovens – which we utilize to match the factory finish as close as possible.
And keep in mind, the longer we keep your vehicle the more it costs us in terms of valuable storage and repair facility space, so we will get it back to you as quick as we can.
The vehicle is being repaired for you the owner. Insurance companies very on how they make payments. We will assist you in direct billing most insurance companies. If there are any lien holders, it may be necessary for you to obtain any necessary endorsements from them. You may be required to pay your co-pay or deductible or any un-insured costs upon completion of the repairs. Deposits may be required if there are special non-returnable parts needing to be pre-ordered.
If the accident was your fault, or if the claim is going under your own insurance, you will need to determine how much your deductible is, based on the policy you purchased. Deductibles vary depending on what you agreed to when you purchased your insurance policy. It will also depend on whether your claim is filed under your collision coverage, comprehensive coverage, uninsured motorist (hit and run) coverage, or any other policy provisions. Your insurance agent or the adjuster handling your claim will help you determine the amount of deductible as per your policy coverage.
Your deductible is payable and due to the shop when you pick up your vehicle and the repairs are completed. We accept Visa, MasterCard, Discovery, American Express, Debit Cards, as well as Insurance Checks, Cash, Certified or Cashier checks (personal check accepted with proper ID and management approval).
From time to time, we all are faced with requests from car owners to “bury the deductible” when automobile damage is covered by insurance.
Before the vehicle owner takes his collision-damaged car around the corner to someone who will bury the deductible, that same owner should be advised of, and consider the following:
The smart thing for a vehicle owner to do is to protect their investment by getting a first class repair job from a first class shop, and be thankful that all they have to pay is the deductible. After all, we know you wouldn’t want to be involved in any fraudulent activity!
Under Oregon Law, you will need to fill out a state accident report form if the repair costs exceed $1,500.00, if there was an injury or death, or if any vehicle is towed from the scene of the accident as a result of damages. We have those forms available in our office, or you may go online and print one out at: www.odot.state.or.us/forms/dmv/32.pdf
Yes, if a child was in the car seat at the time of an accident. Contact your insurance agent or your adjuster and tell them about the car seat needing replacement. Also, it is very important to have all seat belts and shoulder lap belts inspected. If you feel they are malfunctioning, do not drive the vehicle. Consider having the vehicle towed to the repair shop to have them inspected. For more information, see www.car-seat.org
When airbags deploy, multiple criteria have to be met. But in general for an airbag to deploy, the speed needs to be over 30 mph, the angle of impact needs to be within 15 degrees of direct frontal or side impact, and now, with occupant sensors, someone needs to be in the seat of the occupant at risk.
One thing to note, when your airbag deploys, you will often need to replace the seat belts in use at the time of the accident.
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The minute I told my insurance that I wanted Lents to repair my car they said "GOOD - they are the best to work with - they also have a GREEN shop"
I am so pleased about that and I also think you're the best!" Thanks Again
I just wanted to thank you again for hosting us all last week for our autobody training course. We all learned a lot and I really appreciate your time, expertise, and patience. Please extend my gratitude to those employees that were directly involve with our group -- they were extremely helpful and made out visit truely enjoyable.
Oregon Air Quality Specialist
I want to take the opportunity to thank you and your staff for the outstanding work you performed on my 2003 Suzuki XL-7. When my car was returned to me it looked brand new and even my mechanic said did not look like the car had ever been in an accident.
Thank you for your excellent customer services and exceptional work!
Quick note to say thank you so much for the fine work on my car -- it's beautiful! The detailing was beyond what I was thinking (a surprise!) Thank you so much.